GLP-1 Receptionist — Terms of Service

Last updated: April 27, 2026

1. Acceptance & Effective Date

These Terms of Service ("Terms") constitute a legally binding agreement between Maps Health Network LLC, a Wyoming limited liability company ("Company," "we," "us," or "our"), and the entity or individual who accesses, registers for, or uses the GLP-1 Receptionist service ("Subscriber"). By clicking "I Agree," completing an Order Form, activating a subscription, or otherwise using the Service, Subscriber represents that it has read, understood, and agrees to be bound by these Terms. If Subscriber is entering into these Terms on behalf of a business entity, Subscriber represents and warrants that it has full legal authority to bind that entity.

These Terms are effective as of April 27, 2026 ("Effective Date"), and apply to all subscriptions entered into on or after that date. Subscriptions entered into before that date are governed by the terms in effect at the time of subscription, unless Subscriber affirmatively accepts these Terms.

These Terms incorporate by reference, and must be read together with, the following documents: - GLP-1 Receptionist Privacy Policy & HIPAA Notice - GLP-1 Receptionist Business Associate Agreement ("BAA") - GLP-1 Receptionist SaaS Service Agreement (where separately executed) - Any Order Form executed by the parties

In the event of a conflict between these Terms and an Order Form or SaaS Service Agreement, the Order Form or SaaS Service Agreement controls to the extent of the conflict.

2. Who We Are (Maps Health Network LLC)

Maps Health Network LLC is a Wyoming limited liability company founded by Mark "Shep" Shepherd. The Company operates GLP1Maps.com, GLP1Receptionist.com, BMIforGLP1.com, and related properties. GLP-1 Receptionist (displayed as "GLP-1 Receptionist, powered by GLP1Maps.com") is an AI-powered front-desk voice service designed exclusively for licensed healthcare clinics that prescribe GLP-1 medications, including Ozempic, Wegovy, Mounjaro, and Zepbound.

Maps Health Network LLC is not a healthcare provider, does not employ licensed clinicians, and does not provide medical advice, clinical consultation, diagnosis, or treatment recommendations in any form. When handling Protected Health Information ("PHI") on behalf of a Subscriber clinic, Maps Health Network LLC acts as a HIPAA Business Associate as defined under 45 CFR § 160.103, and that relationship is governed by the BAA executed between the parties.

Contact: Maps Health Network LLC Attn: Mark "Shep" Shepherd, Founder Email: markshepmv@gmail.com Address: 30 N. Gould St, Ste N, Sheridan, WY 82801

3. Definitions

As used in these Terms, the following terms have the meanings set forth below:

"BAA" means the Business Associate Agreement executed between the Subscriber (as Covered Entity) and Maps Health Network LLC (as Business Associate), which governs the handling of PHI in connection with the Service, as required by 45 CFR § 164.504(e).

"Business Associate" has the meaning set forth at 45 CFR § 160.103.

"Covered Entity" has the meaning set forth at 45 CFR § 160.103.

"End User" or "Patient" means any individual who interacts with Grace as a patient, prospective patient, or caller of a Subscriber's clinic.

"Grace" means the AI voice receptionist persona deployed by the Company on behalf of Subscriber, built on a third-party voice AI platform, and configured to perform front-desk call functions as described in Section 4.

"Order Form" means a written or electronic order form executed by Subscriber specifying the subscription plan, monthly fees, effective date, and other commercial terms.

"PHI" (Protected Health Information) has the meaning set forth at 45 CFR § 160.103, and includes ePHI (electronically transmitted or stored PHI) as defined at 45 CFR § 162.103.

"Plan" means the subscription tier selected by Subscriber, including: Standalone ($497/month); Founding Bundle ($476/month); Featured Bundle ($596/month); or Premium Bundle ($796/month).

"Service" means the GLP-1 Receptionist AI voice receptionist platform, including Grace, the administrative dashboard, call recording and transcript storage, scheduling integrations, and all related software, configurations, and support provided by the Company under these Terms.

"Subscriber" means the healthcare provider, clinic, or practice entity that enters into these Terms and subscribes to the Service.

"Subscriber Data" means all data, content, and information submitted to or processed through the Service by or on behalf of Subscriber, including clinic information, staff contacts, scheduling configurations, and patient call data.

"Subscription Period" means the monthly billing cycle for which Subscriber has paid, beginning on the subscription activation date and renewing monthly unless canceled.

4. Service Description

4.1 What Grace Does

Grace is an AI voice receptionist that answers inbound calls to a Subscriber's clinic phone line(s) on behalf of the Subscriber. Grace is capable of performing the following front-desk functions:

4.2 What Grace Does NOT Do

Grace is not a licensed healthcare provider, does not practice medicine, and does not act in any clinical capacity. Notwithstanding anything in these Terms or any configuration provided by Subscriber, Grace shall never:

Any clinical question raised by an End User that falls outside the foregoing permitted functions must be escalated by Grace to a live human staff member via warm transfer. This Service is not medical advice. Always consult a licensed healthcare provider.

4.3 Platform Infrastructure

The Service is built on a third-party voice AI platform. The Company does not guarantee the availability, uptime, or performance of the underlying third-party platform. Uptime targets are set forth in the SaaS Service Agreement and are non-binding performance targets unless separately agreed in writing as contractual SLAs.

5. Subscriber Eligibility & Representations

5.1 Eligibility Requirements

To subscribe to the Service, Subscriber must:

(a) Be a healthcare provider, clinic, medical practice, or health system duly licensed to practice medicine or dispense prescription medications in at least one United States jurisdiction;

(b) Be actively authorized to prescribe or supervise the prescription of GLP-1 receptor agonist medications (including Ozempic, Wegovy, Mounjaro, and/or Zepbound) under applicable state and federal law;

(c) Operate within the scope of its state licensure and applicable professional regulations;

(d) Be a Covered Entity under HIPAA (45 CFR § 160.103) or be operating under the supervision of a Covered Entity;

(e) Have executed or agree to execute a Business Associate Agreement with Maps Health Network LLC prior to or contemporaneously with activating the Service; and

(f) Be located in and operating from the United States.

The Service is not available to individuals acting in a personal capacity, non-clinical businesses, or entities not authorized to prescribe or facilitate the prescription of GLP-1 medications.

5.2 Subscriber Representations

By accepting these Terms, Subscriber represents and warrants that:

(a) All information provided during registration is accurate, complete, and current;

(b) Subscriber holds all licenses, permits, and authorizations required under applicable state and federal law to operate its clinical practice;

(c) Subscriber is not subject to any exclusion from participation in federal healthcare programs (Medicare, Medicaid, TRICARE, or any other federal healthcare program) under 42 U.S.C. § 1320a-7 or any analogous state statute;

(d) Subscriber has the authority to enter into a Business Associate Agreement and to bind its workforce members to appropriate privacy and security obligations; and

(e) Subscriber will maintain all required licensure and authorizations throughout the Subscription Period; and

(f) Subscriber will configure Grace to route any caller who identifies as under 18 years of age to a live human staff member before collecting any protected health information (PHI) or intake data. Grace must not conduct intake or triage for minors without a live human in the call flow. This configuration is Subscriber's sole responsibility and must be completed before activating the Service for patient-facing calls.

6. Account Registration

6.1 Account Creation

Subscriber must create an account to use the Service. Subscriber agrees to provide accurate, current, and complete registration information, including clinic name, National Provider Identifier (NPI) if applicable, physical address, billing contact, and a valid email address. Subscriber must promptly update any registration information that changes.

6.2 Account Security

Subscriber is responsible for maintaining the confidentiality of its account credentials and for all activity that occurs under its account. Subscriber must notify the Company immediately at markshepmv@gmail.com if it suspects unauthorized access to or use of its account. The Company is not liable for any loss or damage arising from Subscriber's failure to maintain account security.

6.3 One Account Per Clinic

Each clinic location requires a separate account and subscription. Multi-location practices seeking coverage for multiple sites must contact the Company to discuss multi-site arrangements.

7. Subscription Fees & Payment

7.1 Subscription Plans

The Service is offered under the following monthly subscription plans (all fees in USD):

Plan Monthly Fee Notes
Standalone $497/month GLP-1 Receptionist only
Founding Bundle $476/month Bundled with GLP1Maps.com Founding listing
Featured Bundle $596/month Bundled with GLP1Maps.com Featured listing
Premium Bundle $796/month Bundled with GLP1Maps.com Premium listing

Bundled plans include the GLP-1 Receptionist Service together with a paid listing on GLP1Maps.com at the applicable tier. Pricing for bundled plans reflects the combined value of both products.

7.2 Billing & Payment Processing

All fees are billed monthly in advance. Payment is processed via Stripe. By subscribing, Subscriber authorizes the Company to charge the payment method on file on each monthly billing date. Subscriber must maintain a valid payment method in its account at all times. All fees are non-refundable except as expressly provided in Sections 7.3 and 8.

7.3 Thirty-Day Money-Back Guarantee

New Subscribers are entitled to a full refund of the first month's subscription fee ("Money-Back Guarantee") if all of the following conditions are met:

(a) Subscriber submits a written refund request to markshepmv@gmail.com within thirty (30) days of the initial subscription activation date;

(b) The request clearly identifies the Subscriber's account and states the reason for cancellation; and

(c) Subscriber has not initiated a chargeback or payment dispute with its financial institution.

Refunds under this Section will be processed within ten (10) business days of approval. The Money-Back Guarantee applies only to the first month's fee paid by a new Subscriber and does not apply to subsequent billing periods, add-on services, or renewal fees. After the 30-day period has expired, no pro-rata or partial refunds are available under the Money-Back Guarantee.

7.4 Auto-Renewal

Subscriptions renew automatically on a monthly basis unless canceled pursuant to Section 8. The Company will charge the payment method on file at the then-current Plan rate on each monthly renewal date. Price changes are subject to Section 20 (Changes to Terms).

7.5 Taxes

Fees are exclusive of all applicable taxes, levies, or duties. Subscriber is responsible for all applicable sales, use, VAT, or similar taxes. The Company will collect applicable taxes where required by law.

7.6 Late Payment

If any payment is declined or fails, the Company may suspend access to the Service until the outstanding balance is paid in full. The Company reserves the right to terminate the subscription for non-payment after seven (7) days' written notice, subject to Section 18 (Term & Termination).

8. Cancellation & Refunds

8.1 Cancellation by Subscriber

Subscriber may cancel its subscription at any time by: (a) canceling through the account dashboard; or (b) providing written notice to markshepmv@gmail.com. Cancellation takes effect at the end of the then-current Subscription Period. Subscriber will retain access to the Service through the end of the paid period.

8.2 Effect of Cancellation

Upon cancellation: (a) Subscriber's access to the Service will terminate at the end of the current Subscription Period; (b) the Company will retain Subscriber Data and call recordings subject to the retention periods set forth in the BAA and Privacy Policy; and (c) Subscriber may request export of its Subscriber Data before the access termination date.

8.3 No Refunds After Guarantee Period

Except as provided in the Money-Back Guarantee (Section 7.3), all fees paid are non-refundable. There are no pro-rata refunds for cancellations mid-period.

8.4 Cancellation by Company

The Company reserves the right to cancel any subscription for cause as set forth in Section 18 (Term & Termination).

9. Acceptable Use

9.1 Permitted Use

Subscriber may use the Service solely for lawful, clinical front-desk operations at its licensed healthcare practice, consistent with the Service Description in Section 4.

9.2 Prohibited Uses

Subscriber shall not use the Service, directly or indirectly, for any of the following:

(a) Outbound cold-calling or telemarketing of any kind without prior express written consent of the called party as required by the Telephone Consumer Protection Act, 47 U.S.C. § 227 ("TCPA"), and all applicable state telemarketing laws;

(b) Deceptive, misleading, or fraudulent communications, including misrepresenting the nature of the AI system, denying that Grace is an AI when a patient sincerely asks, or making false representations about the clinic's services;

(c) Clinical practice: using Grace to provide medical advice, diagnose conditions, prescribe medications, or perform any function that constitutes the practice of medicine, nursing, pharmacy, or any other licensed profession;

(d) HIPAA violations: using the Service in any manner that violates HIPAA, the HITECH Act (42 U.S.C. §§ 17931–17954), or any applicable state health privacy law, including disclosing PHI without authorization;

(e) Discrimination: using Grace to discriminate against patients on the basis of race, color, national origin, sex, disability, or age in violation of Section 1557 of the Affordable Care Act, 42 U.S.C. § 18116, or any applicable civil rights statute;

(f) False emergency triage: instructing or configuring Grace to manage, delay, or dismiss patient calls that involve potential medical emergencies — all such calls must be configured for immediate warm transfer to a live human or direction to call 911;

(g) Unauthorized access: attempting to access, reverse-engineer, decompile, or tamper with the underlying AI system, voice platform, software, or infrastructure;

(h) Resale or sublicensing: reselling, sublicensing, or providing access to the Service to any third party without the Company's prior written consent;

(i) Regulatory arbitrage: using the Service to circumvent state or federal regulations applicable to the Subscriber's clinical practice; or

(j) Any other use that violates applicable federal, state, or local law or regulation.

10. Subscriber Responsibilities

Subscriber is responsible for:

(a) Staff training: ensuring that all clinic staff who interact with Grace's output — including scheduling staff, nurses, physicians, and administrators — understand that Grace is an AI system, understand Grace's limitations, and are trained to exercise independent clinical judgment for all patient care decisions;

(b) State licensure compliance: ensuring that all physicians, nurse practitioners, physician assistants, and other prescribers operating through the clinic comply with applicable state medical practice acts, telemedicine regulations, and prescribing authority rules;

(c) Accurate clinic configuration: providing accurate and current information about the clinic's hours, services, prescribers, medications prescribed (including Ozempic, Wegovy, Mounjaro, and/or Zepbound as applicable), and any other information Grace is configured to communicate;

(d) Patient consent: ensuring that End Users/Patients receive any required disclosures or consent required under applicable state and federal law for AI-assisted call handling and call recording, including two-party consent requirements in California (Cal. Penal Code § 632), Florida (Fla. Stat. § 934.03), Illinois (720 ILCS 5/14-2), Maryland (Md. Code Ann., Cts. & Jud. Proc. § 10-402), Massachusetts (Mass. Gen. Laws ch. 272 § 99), Montana (Mont. Code Ann. § 45-8-213), New Hampshire (N.H. Rev. Stat. § 570-A:2), Pennsylvania (18 Pa. Cons. Stat. § 5703), Washington (Rev. Code Wash. § 9.73.030), Connecticut (Conn. Gen. Stat. § 52-570d), Delaware (Del. Code Ann. tit. 11 § 2402), Oregon (Or. Rev. Stat. § 165.540), and Vermont (Vt. Stat. Ann. tit. 13 § 4601);

(e) Pharmacy information: providing accurate pharmacy contact information, formulary preferences, and refill routing instructions so that Grace can route refill requests appropriately;

(f) Emergency protocols: configuring an appropriate live-human escalation path or emergency redirect (e.g., 911) for any caller experiencing or reporting a medical emergency;

(g) Monitoring: periodically reviewing call recordings, transcripts, and Grace's performance to ensure accuracy and compliance; and

(h) Incident reporting: promptly notifying the Company of any suspected HIPAA breach, patient safety incident, or misuse of Grace that comes to Subscriber's attention.

11. Patient Recordings & Two-Party Consent

11.1 Recording Disclosure

The Company configures Grace to provide an automated disclosure at the beginning of every inbound call informing the caller that the call may be recorded and/or transcribed. The exact wording of this disclosure is configurable by Subscriber within Company-approved parameters. Subscriber is responsible for ensuring that the disclosure language meets the requirements of all applicable state laws, including the two-party consent states identified in Section 10(d).

11.2 Subscriber Consent Representation

By activating the Service, Subscriber represents and warrants that:

(a) It has implemented appropriate call recording disclosures as required by applicable state and federal law;

(b) It operates in compliance with the call recording laws of all states in which it provides services or receives calls; and

(c) It accepts sole responsibility for any claim, fine, or liability arising from the recording of patient calls, including claims under the TCPA, applicable state wiretapping statutes, or HIPAA.

11.3 Recording Storage

Call recordings and transcripts are stored encrypted at rest using AES-256 encryption. Default retention is ninety (90) days from the date of the call, after which recordings are automatically purged. Subscriber may configure a shorter retention period through the account dashboard. Transcript storage and purge obligations are further governed by the BAA. Recordings are never sold, shared with third parties for marketing purposes, or used to train AI models outside of the contracted Service without Subscriber's express written consent.

12. HIPAA / BAA Reference

12.1 Business Associate Status

When processing PHI on behalf of Subscriber in connection with the Service, Maps Health Network LLC acts as a Business Associate under HIPAA (45 CFR §§ 160.103, 164.504). All PHI handling is governed by the separately executed BAA, which is incorporated into these Terms by reference.

12.2 BAA Requirement

No Subscriber may activate or use the Service without first executing a BAA with Maps Health Network LLC. The BAA governs the permitted uses and disclosures of PHI, security safeguards, breach notification obligations, and the rights of Subscriber (as Covered Entity) with respect to PHI. In the event of any conflict between these Terms and the BAA with respect to PHI handling, the BAA controls.

12.3 PHI Not Used for Marketing

PHI processed through the Service is never used by Maps Health Network LLC for marketing, advertising, or any purpose other than performing the Service on behalf of Subscriber, as required by 45 CFR § 164.514(e) and the BAA.

13. Indemnification

13.1 Subscriber Indemnification

Subscriber shall defend, indemnify, and hold harmless Maps Health Network LLC, its members, officers, employees, agents, and successors (collectively, "Company Indemnitees") from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

(a) Subscriber's clinical decisions, prescribing conduct, or clinical practice, including any claim that a patient was harmed by clinical care provided (or not provided) by Subscriber's practice;

(b) Subscriber's violation of any state licensure, professional practice act, or prescribing authority requirement;

(c) Subscriber's use of the Service outside the permitted scope set forth in Sections 4 and 9;

(d) Subscriber's failure to obtain required patient consents for call recording or AI-assisted call handling under applicable law;

(e) Any breach by Subscriber of its representations, warranties, or obligations under these Terms or the BAA; or

(f) Any patient interaction in which Grace was used in a manner that exceeds the scope defined in Section 4, where such use was directed, configured, or permitted by Subscriber.

13.2 Company Indemnification

Maps Health Network LLC shall defend, indemnify, and hold harmless Subscriber, its officers, employees, and agents (collectively, "Subscriber Indemnitees") from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

(a) A platform-level security breach caused by Maps Health Network LLC's gross negligence or willful misconduct that results in unauthorized disclosure of PHI;

(b) Maps Health Network LLC's violation of the BAA caused by Maps Health Network LLC's own acts or omissions; or

(c) Infringement of any third party's intellectual property rights by the Service itself (excluding any Subscriber-provided content or configurations).

13.3 Indemnification Procedure

The party seeking indemnification ("Indemnified Party") must: (a) promptly notify the indemnifying party in writing of the claim; (b) grant the indemnifying party sole control of the defense and settlement (provided that any settlement that imposes obligations on the Indemnified Party requires its written consent); and (c) provide reasonable cooperation. Failure to provide timely notice relieves the indemnifying party only to the extent of actual prejudice.

14. Limitation of Liability

14.1 Cap on Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MAPS HEALTH NETWORK LLC'S AGGREGATE LIABILITY TO SUBSCRIBER FOR ANY CLAIMS ARISING UNDER OR RELATED TO THESE TERMS OR THE SERVICE — WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE — SHALL NOT EXCEED THE TOTAL FEES PAID BY SUBSCRIBER TO MAPS HEALTH NETWORK LLC IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

14.2 Exclusion of Consequential Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY SHALL BE LIABLE TO THE OTHER FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, OR EXEMPLARY DAMAGES (INCLUDING LOST PROFITS, LOSS OF REVENUE, LOSS OF DATA, OR BUSINESS INTERRUPTION), EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

14.3 Carveouts from Cap

The foregoing limitations do not apply to:

(a) A party's obligations under Section 13 (Indemnification) for third-party claims;

(b) Damages arising from a party's willful misconduct or fraud;

(c) Infringement of the other party's intellectual property rights;

(d) Breach of confidentiality obligations; or

(e) A party's breach of its HIPAA obligations under the BAA.

14.4 Essential Basis

The parties acknowledge that the limitations of liability in this Section reflect a reasonable allocation of risk and form an essential basis of the bargain between the parties.

15. Disclaimers

15.1 Not Medical Advice

THE SERVICE IS NOT MEDICAL ADVICE. Maps Health Network LLC is not a healthcare provider. Grace does not provide medical advice, clinical diagnosis, or treatment recommendations. Information communicated by Grace is for scheduling and administrative purposes only. Always consult a licensed healthcare provider for medical decisions.

15.2 AS IS

EXCEPT AS EXPRESSLY SET FORTH IN THE SAAS SERVICE AGREEMENT, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT. THE COMPANY DOES NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE, UNINTERRUPTED, OR FREE FROM SECURITY VULNERABILITIES.

15.3 Uptime

Uptime targets (e.g., 99.5% availability) stated in marketing materials or the SaaS Service Agreement are performance objectives, not contractual guarantees, unless expressly stated as binding SLAs in a separately executed written agreement.

15.4 Third-Party Platform

The Service depends on third-party voice AI infrastructure. The Company does not control the availability, performance, or data handling practices of third-party subprocessors, except as governed by executed subprocessor agreements. The Company will not be liable for service interruptions caused by third-party platform failures beyond the Company's reasonable control.

16. Intellectual Property Ownership

16.1 Subscriber Data

Subscriber retains all ownership rights in Subscriber Data, including clinic information, patient call recordings, and transcripts generated through the Service. Maps Health Network LLC has no ownership interest in Subscriber Data. The Company is granted a limited, non-exclusive license to process, store, and transmit Subscriber Data solely as necessary to perform the Service and fulfill its obligations under these Terms and the BAA.

16.2 Service Ownership

Maps Health Network LLC owns and retains all right, title, and interest in and to the Service, including all software, source code, algorithms, AI models, voice configurations, Grace persona, prompts, scripts, workflows, documentation, trademarks (including "GLP-1 Receptionist" and "GLP1Maps.com"), and all improvements, modifications, and derivative works thereof. No license to any of the foregoing is granted to Subscriber except the limited right to use the Service as set forth in these Terms.

16.3 No Reverse Engineering

Subscriber shall not reverse-engineer, decompile, disassemble, or attempt to derive the source code, algorithms, or AI prompts underlying the Service.

16.4 Feedback

If Subscriber provides suggestions, feedback, or ideas regarding the Service, the Company may use such feedback without restriction or compensation to Subscriber.

16.5 Brand Names

Ozempic®, Wegovy®, Mounjaro®, and Zepbound® are registered trademarks of Novo Nordisk A/S and Eli Lilly and Company, respectively. Maps Health Network LLC is not affiliated with, endorsed by, or sponsored by any pharmaceutical manufacturer. Use of these names in the Service is solely for descriptive, nominative purposes.

17. Confidentiality

17.1 Definition

"Confidential Information" means any non-public information disclosed by one party ("Disclosing Party") to the other party ("Receiving Party") in connection with the Service, whether disclosed orally, in writing, or electronically, that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure. Confidential Information includes, without limitation: business plans, pricing, technical documentation, software, AI configurations, patient data (which is also governed by the BAA), subscriber lists, and financial information. Confidential Information does not include information that: (a) is or becomes publicly available without breach of this Section; (b) was rightfully known to the Receiving Party before disclosure; (c) is independently developed by the Receiving Party without use of the Disclosing Party's information; or (d) is required to be disclosed by law, regulation, or court order, provided the Receiving Party gives prompt prior written notice where legally permissible.

17.2 Obligations

Each party agrees to: (a) hold the other party's Confidential Information in strict confidence; (b) use Confidential Information only as necessary to perform its obligations or exercise its rights under these Terms; and (c) not disclose Confidential Information to any third party without the Disclosing Party's prior written consent, except to employees, contractors, or advisors who have a need to know and are bound by confidentiality obligations at least as protective as those in this Section.

17.3 Survival

Confidentiality obligations survive the termination or expiration of these Terms for a period of three (3) years, except that obligations with respect to trade secrets and PHI survive indefinitely.

18. Force Majeure

Neither party shall be liable for any delay or failure to perform its obligations under these Terms (other than payment obligations) to the extent such delay or failure is caused by circumstances beyond the party's reasonable control, including acts of God, natural disasters, pandemic, government action, war, civil unrest, internet or telecommunications failures (excluding failures of subprocessors for which the Company has assumed service-level obligations), or power outages ("Force Majeure Event"). The affected party must: (a) provide prompt written notice of the Force Majeure Event; (b) use commercially reasonable efforts to mitigate the impact; and (c) resume performance as soon as practicable. If a Force Majeure Event continues for more than sixty (60) days, either party may terminate the subscription without penalty upon written notice.

19. Term & Termination

19.1 Term

These Terms commence on the date Subscriber accepts them and continue for the initial Subscription Period, then renew monthly as provided in Section 7.4 unless terminated.

19.2 Termination for Convenience

Either party may terminate a subscription for any reason at the end of any Subscription Period by providing written notice as provided in Section 8.

19.3 Termination for Cause

Either party may terminate these Terms immediately upon written notice if the other party materially breaches these Terms and fails to cure such breach within thirty (30) days after receiving written notice specifying the breach in reasonable detail.

19.4 Immediate Termination

Maps Health Network LLC may terminate these Terms immediately, without cure period, upon written notice if:

(a) Subscriber breaches the BAA in any material respect, including any unauthorized use or disclosure of PHI;

(b) Subscriber infringes the Company's intellectual property rights;

(c) Subscriber fails to pay any amount due and such failure continues for seven (7) days after notice; or

(d) Subscriber uses the Service to engage in conduct that the Company reasonably determines poses an imminent risk of harm to patients, third parties, or the Company's legal or regulatory standing.

19.5 Effect of Termination

Upon termination: (a) Subscriber's right to access and use the Service terminates immediately (or at the end of the paid period, for convenience terminations); (b) the Company will retain and purge Subscriber Data as specified in the BAA and Privacy Policy; (c) each party will return or destroy the other party's Confidential Information upon written request; and (d) Subscriber's payment obligations for any accrued fees survive termination. The following Sections survive termination of these Terms: 3, 12, 13, 14, 15, 16, 17, 19.5, 20, 21, 22.

20. Governing Law & Dispute Resolution

20.1 Governing Law

These Terms are governed by the laws of the State of Wyoming, without regard to its conflict-of-law principles. The parties agree that the United Nations Convention on Contracts for the International Sale of Goods does not apply.

20.2 Mandatory Binding Arbitration

Except as provided in Section 20.4, any dispute, claim, or controversy arising out of or relating to these Terms, the Service, or the relationship between the parties — including any question of arbitrability — shall be resolved exclusively by binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules then in effect. The arbitration shall be conducted by a single neutral arbitrator via remote AAA arbitration with legal seat in Wyoming, or by videoconference at either party's election. The arbitrator's award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

20.3 Individual Proceedings; Class Action Waiver

ALL DISPUTES MUST BE ARBITRATED ON AN INDIVIDUAL BASIS. SUBSCRIBER WAIVES ITS RIGHT TO PARTICIPATE IN ANY CLASS ACTION, CLASS ARBITRATION, COLLECTIVE ACTION, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE THE CLAIMS OF MORE THAN ONE PERSON.

20.4 Jury Trial Waiver

TO THE EXTENT ANY CLAIM PROCEEDS IN COURT (INCLUDING FOR INJUNCTIVE RELIEF AS PROVIDED BELOW), EACH PARTY IRREVOCABLY WAIVES ITS RIGHT TO TRIAL BY JURY.

20.5 Injunctive Relief Carveout

Notwithstanding the foregoing, either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction in Sheridan County, Wyoming, to prevent irreparable harm pending arbitration, including for violations of intellectual property rights or confidentiality obligations. Seeking such relief does not waive the right to arbitration of the underlying dispute.

21. Changes to Terms

Maps Health Network LLC reserves the right to modify these Terms at any time. For material changes, the Company will provide at least thirty (30) days' advance written notice via email to the address associated with Subscriber's account. Non-material changes (such as typographical corrections or clarifications that do not adversely affect Subscriber's rights) may be made without prior notice. Subscriber's continued use of the Service after the notice period constitutes acceptance of the modified Terms. If Subscriber does not agree to a material change, it may terminate its subscription before the effective date of the change pursuant to Section 8.

22. Contact

Maps Health Network LLC Attn: Mark "Shep" Shepherd, Founder Email: markshepmv@gmail.com Website: GLP1Receptionist.com Powered by GLP1Maps.com Address: 30 N. Gould St, Ste N, Sheridan, WY 82801

For HIPAA-related inquiries or breach notification: markshepmv@gmail.com

Cross-reference: This document should be read in conjunction with the GLP-1 Receptionist Privacy Policy & HIPAA Notice, the Business Associate Agreement, and (where executed) the SaaS Service Agreement.

© 2026 Maps Health Network LLC. All rights reserved.

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